| anguenilo@yahoo.com |
We are sorry for responding just now. We recently had enhancements on our e-mail system.
Thank you for writing us.
We appreciate your initiative in giving out suggestions to improve further our service.
Rest assured your observations and suggestions were properly noted.
We look forward to the future implementation of your help.
Feel free to communicate with us again.
Sincerely,
Lei / jpb
Customer Care
--------------------------------
I got it to work already.� Thanks for the procedure and I will use it next time.
Of course, since my suggestion is new with your setup it`s is still fresh and raw that need a little more exploration.� It needs to be studied, examined, tweaked and tested before and after making it useful for public service.� Just imagine how much� time and effort, may be salary that the company can save beside relieving out the customers of their frustration.� Think about all the possible benefits that it can give.�
For your personalized security concern you can put 1,2, or 3 personalized questions that only the account holder knows and add a disclaimer notice.� I know that there are more solutions that can further strengthen the security if people just try to use a little of their intelligent.� I wish I could show how much advantage this will bring forward your customer service.
Regards,
Nilo Angue � �
� _____ �
From: customercare@smart.com.ph <customercare@smart.com.ph>
To: anguenilo@yahoo.com
Sent: Wed, October 13, 2010 3:06:07 AM
Subject: HELP
Dear Mr. Angue,
Thank you for writing us back.
Smart Money W-Pin reset may be granted if the Smart Money account is personalized.� For us to further check on your concern, please provide us with the following information:
>� Mobile number (in which the Smart Money card is linked)
>� Your complete name
>� Your Smart Money card number
>� Your billing address
>� Your date of birth
Moving on, your suggestions are all well noted.� However, the existing procedure on resetting a Smart Money W-PIN is designed to ensure the security of your account.� This way you can be certain that you are the only person who will have access to your W-PIN and Smart Money account.
Hope to hear from you soon, Mr. Angue.� Your feedback will help us to assist you further.
Sincerely,
Lei
Customer Care
--------------------------------
Sir/Mom,�
I emailed you yesterday for help.� I am sorry for the troubles but who else will help me to reset the PW.� I am pretty sure that this is a common issue that you dealt with all the time.� I forgot my password and I cannot used the default 123456 PW again to reset a new one.� Would it be better to have the default 123456 PW to always reset the PW at all times in case something like this happen? Would it better if a PW confirmation notification in details can be sent Text to the cell number after a change has been made?� What`s you`re idea?
Waiting for your help.
Regards,
Nilo Angue
----- Forwarded Message ----
From: Nilo Angue <HYPERLINK mailto:anguenilo@yahoo.comanguenilo@yahoo.com>
To: HYPERLINK mailto:customercare@smart.com.phcustomercare@smart.com.ph
Sent: Sat, October 9, 2010 4:50:06 PM
Subject: Re: Re: RE: Smart Money W-PIN / CBG_MMC
Hello,
I am back with the same issue again.� Can you please reset my password to 123456 and I will change it after.� My cell is 09395139007.
Thanks,
Nilo
� _____�
From: HYPERLINK mailto:customercare@smart.com.phcustomercare@smart.com.ph <HYPERLINK mailto:customercare@smart.com.phcustomercare@smart.com.ph>
To: HYPERLINK mailto:anguenilo@yahoo.comanguenilo@yahoo.com
Sent: Thu, October 7, 2010 2:18:57 AM
Subject: RE: Re: RE: Smart Money W-PIN / CBG_MMC
Dear Mr. Angue,
You are most welcome!
We hope we have been of service.� If you have other concerns or queries,� Mr. Angue, please feel free to email us again.
Sincerely,
Aryan
Customer Care
--------------------------------
My frustration is gone coz I thought I was totally helpless even with the other ways. I will definitely save and put you in my contact list.
I was able to change my W-PIN. Than you!
_____
From: HYPERLINK mailto:HYPERLINK mailto:customercare@smart.com.phcustomercare@smart.com.ph \HYPERLINK mailto:ncustomercare@smart.com.phncustomercare@smart.com.ph <HYPERLINK mailto:HYPERLINK mailto:customercare@smart.com.phcustomercare@smart.com.ph \HYPERLINK mailto:ncustomercare@smart.com.phncustomercare@smart.com.ph>
To: HYPERLINK mailto:HYPERLINK mailto:anguenilo@yahoo.comanguenilo@yahoo.com \HYPERLINK mailto:nanguenilo@yahoo.comnanguenilo@yahoo.com
Sent: Sun, September 26, 2010 9:49:18 PM
Subject: FW: RE: Smart Money W-PIN / CBG_MMC
Dear Mr. Angue,
Thank you for seeking our assistance.
W-PIN or Wireless Personal Identification Number is required before you can perform any Smart Money phone transaction. You may use the default W-PIN 123456 if you have not assigned a new one yet.
Moreover, you may refer to the procedure below on how to change your W-PIN:
> Go to Smart Menu and select Smart Money.
> Choose Card Mgmt.
> Select Change PIN.
> Select the name of the card.
> Choose W-PIN then enter your current W-PIN. Press OK.
> Enter your new W-PIN.
> Re-enter your new W-PIN. Press OK.
> You will receive a confirmation message that PIN change has been completed.
We hope this information helps, Mr. Angue. If you have other concerns or queries, please feel free to email us again.
Sincerely,
Lei
Customer Care
--------------------------------
Hi Sir Nilo,
We will forward this to the customer care group who handles prepaid/individual account.
Thank you.
Hi Customer Care,
For your assistance please.
Thank You.
CORPORATE BUSINESS GROUP
For wireless request and concerns, you may also call our 24/7 toll free hotline 888 using your Smart postpaid mobile: 848-8889 via PLDT landline or visit any Smart Wireless Center nearest you.
For Smart Bro concerns, you may also call our toll free hotline *2888 using your Smart postpaid mobile: 672-7288 via PLDT landline or visit any Smart Wireless Center nearest you.
From: Nilo Angue [maillto:HYPERLINK mailto:HYPERLINK mailto:HYPERLINK mailto:anguenilo@yahoo.comangueniloanguenilo@yahoo.comanguenilo \HYPERLINK mailto:nanguenilo@yahoo.comanguenilonanguenilo@yahoo.comanguenilo@yahoo.com]
Sent: Sunday, September 26, 2010 1:34 PM
To: CBG; CBG
Subject: Smart Money W-PIN
�
Sir,
I just recently deposited money in my Smart Money and activated my phone number for the first time. I am trying to buy some load to my cell, it prompt me with W-PIN. I have no idea what is this. I`d tried calling the hotline 8457777 and 15177 but I cannot go through even though I still have a PHP20 balance.
Do you think you can help me?
Sincerely,
Nilo Angue
This communication is intended solely for the use of the addressee and authorized recipients. It may contain confidential or legally privileged information and is subject to the conditions in http://www.smart.com.ph/disclaimer.
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